FAQ

Welcome to the Endercom FAQ page! Here, you can find answers to common questions regarding our products, shipping, returns, and more. If you have any other inquiries, feel free to contact us!

1. What payment methods do you accept?

We currently accept payments exclusively through PayPal. This ensures a secure and convenient checkout experience for all our customers.

2. How can I track my order?

Once your order has shipped, you will receive a tracking number via email. You can use this tracking number on our Track Order page to monitor the status of your shipment.

3. What is your shipping policy?

We offer free shipping on all products within the UK. Our processing time is 1-3 business days, and shipping usually takes 3-7 business days. Please note that occasional delays may occur due to factors beyond our control.

4. What is your return policy?

We have a 30-day return policy. You can return items if you received the wrong product, if the product was damaged, if it did not work as described, if you were not satisfied, or if you changed your mind (the product must be in the same condition as received). For more details, please refer to our Return Policy page.

5. Can I cancel or modify my order?

Yes, you can cancel or modify your order within 24 hours of placing it. Please contact us promptly if you need to make any changes.

6. Do you ship internationally?

No, we currently only ship within the United Kingdom and the United States.

7. How can I contact customer support?

You can reach us via email at support@endercom.com or by phone at +447418601398. Our support hours are Monday to Friday, from 9:00 AM to 5:00 PM GMT.

8. What should I do if my order shows as delivered, but I haven’t received it?

If your tracking indicates that your order has been delivered but you haven't received it, please check with neighbors or household members, verify the shipping address, and contact the carrier for more information. If necessary, send us proof of non-delivery, and we will assist you further.

If you have any other questions or need assistance, don’t hesitate to contact us. Thank you for choosing Endercom!